Continued from Part 2 – What are the things customers like about Thai Odyssey and get them to come back for more?
People love the polite and humble ways of the Thai culture everyone in Thai Odyssey practices. This is also duly imparted by Chuah who always emphasises the importance of providing good service and making customers happy. “We know that in any business, making money is important, but it has never been our main focus in our business development. Our vision is to create an environment for everyone to have a memorable experience, therefore, our concentration is on customers’ satisfaction and happiness. We find all ways to ensure that customers are happy when they are in our outlets and it has become the key to our continuous growth.” It was this loving culture that compelled customers to keep coming back. Business was brisk.
Chuah went on to open in Tropicana Golf and Country Club and then in Mid Valley and One Utama. Today, there are a total of 38 outlets all over Malaysia, one in Thailand and four in China. They are currently the largest Thai spa operator in Malaysia as certified by the Malaysia Book of Records. Other notable achievements are being awarded Best Family Spa and Best Consumer Choice at the Malaysia Spa & Wellness Awards, Women’s Weekly Quality Results & Services for Thai Foot Massage and being recognised as Excellent Customer Service Retailer by MRCA. They have received a total of 18 local and international awards.
While Thai Odyssey offers a full menu of services, their most popular massage remains the Thai Traditional massage, followed by the Thai Aromatherapy massage. “I am confident that our body massages are one of the best in town. We continuously find ways to make our massages more enjoyable for our customers.”
While Thai Odyssey is not expensive, there is a perception that they are. “Yes, I have customers who tell me this, but usually these are comments before they tried our massage services. After their first visits, many are impressed with the quality of services and the value they received that they keep coming back for more. We hold a certain standard. You won’t find a smelly pillow here, a lack of hygiene or an overly casual masseuse chatting away while working. We offer a truly relaxing experience and a dose of luxury and pampering for our customers.”