Continued from Part 4 – What are Thai Odyssey’s winning formulas?
Today, massage is very much a part of lifestyle. While 50% of Chuah’s customers come to reap benefits from a stressed mind and body where; “Many customers find that the massage relieves migraines,” says Chuah, “especially with too much time spending in front of the computer and work, massage becomes a passive exercise for many people on-the-go.” The other 50% come in once a week, as part of their lifestyle, a place where people just come to enjoy, relax and rejuvenate.
It’s not just the people between thirties and sixties who enjoy a massage. Thai Odyssey’s outlet in JB sees consistent teenagers come in for a massage. In fact, business there is one of the best, especially over the weekends when Singaporeans come over. “We receive encouraging response in all our outlets; but in JB, during the weekends, customers are willing to queue up patiently for their turn. This itself is quite a surprise to me.”
“If someone were to ask me the key to my success, I would say it is my team. A team who appreciates our company’s core values, not only the therapists but right down to our wonderful staff who serves tea and clean the outlet or office. I am lucky that I have a very good team which also comprises of experts and professionals who know the spa industry, with their support and partnership, we have created a successful business. In fact, many workers who started with me 10 years ago are still with me today. I love my staff and everyone I have the pleasure to work with,” says Chuah simply. “I visit every outlet to ensure I touch base with every one of my staff. We are like a big family and I organise events for everybody to get together. That builds on togetherness and helps make us strong.
With the encouragement I get from my staff, partners and family, it motivates me to want to serve more. I would also like to express my gratitude to Tan Sri Danny Tan (Founder of Tropicana Golf & Country Resort) for his overwhelming assistance and generous support, who has helped and inspired me to think big and achieve greatness.
When we do CSR events, I do it differently. Besides donating money, I bring my staff to an old folks home, where we sing, dance and give shoulder massages to the elderly. We try to bring joy and companionship and in the same time, create camaraderie among ourselves.”
The Great Odyssey: A Story of Love and Honesty (Part 1)
The Great Odyssey: A Story of Love and Honesty (Part 2)
The Great Odyssey: A Story of Love and Honesty (Part 3)
The Great Odyssey: A Story of Love and Honesty (Part 4)